Privacy Policy

We respect your privacy. This policy explains, in plain language, what information Fidara collects, how we use it to operate payment protection, and how we keep it safe.

We aim to collect the minimum needed to run a safe marketplace — nothing more.

• Account details. Your email address, public display name, and avatar choice.
• Orders and marketplace activity. Listing details, order records, payment references such as FID-XXXXXXXX, in-app messages, and dispute evidence needed to run support and safety.
• Device and usage basics. Standard technical logs used strictly for session security, fraud prevention, and platform reliability.

• Run the marketplace: accounts, listings, orders, and Security Vault deliveries.
• Process orders and protect members from fraud, spam, and abuse.
• Improve stability and provide responsive customer support.
• Coordinate dispute resolution and review the evidence both sides submit.

• Essential service providers. Companies that help us operate, such as cloud hosting, payment infrastructure, and transactional email, under strict confidentiality safeguards.
• Legal compliance. Where we are required to respond to a valid legal request.

We do not sell, rent, or monetise your personal information to advertisers or data brokers.

In-app messages and listing text pass through automated safety checks that look for off-platform payment attempts and contact sharing. This is what keeps payment protection intact for both sides.

Content that tries to move a deal off Fidara may be blocked, and flagged records are kept only for Trust & Safety review. Dispute evidence such as screenshots and documents forms part of the confidential order record.

Seller-delivered credentials and access instructions are stored with encrypted access controls and revealed only inside your authenticated Security Vault on the order page. They are never published publicly and never sent over unencrypted channels.

We keep information for as long as it is needed to:

• Fulfil orders and process payouts.
• Support safety, dispute resolution, and fraud prevention.
• Meet legal, tax, and accounting obligations.

Financial and dispute records are retained for compliance, so they cannot be erased on request while those obligations still apply.

We use industry-standard encryption for data in transit and at rest, authenticated sessions, and strict separation between buyer, seller, and administrative access.

Please help us protect your account by using a strong, unique password and signing out on shared devices.

You can view and update your profile details at any time in your account settings. To ask a privacy question, request information, or close your account, contact support.

Start in the Help Center and we will take it from there.

Fidara serves members in many regions. Wherever your data is processed, we apply appropriate administrative, technical, and physical safeguards to protect it.

We may update this Privacy Policy from time to time and will post a revised effective date at the top of this page.

For privacy questions, email privacy@fidara.app. For anything else, email support@fidara.app or open a ticket in the Help Center.